Application to the case: Pointing out the firm's specific failures (e.g., no periodic inspections, failure to update policies for new developments, monitoring assigned to inexperienced staff, ignoring complaints, and lacking remedial actions for deficiencies). (1)
The student pointed out the absence of periodic inspections, inexperienced staff, and lack of remedial action, but failed to mention the failure to update policies for new developments and the failure to investigate complaints in their application to the case.